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Booking Policy

Important – Booking and Pickup Information 

If you have selected Town – ‘The Station’ for a pickup, this is the centre of Queenstown, corner of Camp and Shotover Streets.  Please see the map attached to your confirmation email. Please allow time to park and make your way to The Station Info Building. Please wait on the CAMP STREET side on the seats. Our vehicles are white Toyotas with ‘Pure Glenorchy’ on the side.

PLEASE ARRIVE ON TIME 
We may be forced to leave without you and no refund will be provided

We require a minimum of 2 adults to run a tour. If your booking is for 1 person you will be on standby until more customers book, your credit card will still be charged when you book – but you will receive a 100% refund if the tour does not run and we can’t reschedule you. We will contact you as soon as the tour is confirmed. 

We will reply to your booking by email within 12 hours, often much sooner.  If you have not received an email from us within 12 hours, can you please check your junk/spam folder and then contact us again.

** For bookings within 12 hours of departure – please phone us for availability – we normally have seats available but the tour cant be booked online within this period **

Cancellation Policy

Due to the nature of our business, cancellations affect us greatly. 

Cancellations outside 48 hours of departure time receive a 100% refund. 

Cancellations within 48 hours of departure time receive no refund.